Right of cancellation for consumers

A consumer is any natural person who concludes a legal transaction for purposes that can primarily not be attributed either to their commercial or their independent professional activity.

Right of cancellation
Consumers have the right to cancel this contract within fourteen days without giving reasons.
The cancellation period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, have or has taken possession of the goods.

To exercise your right of cancellation, it is sufficient to send the notification of your decision to exercise your right of cancellation to the partner selected by you during the ordering process or directly to us (MAFELL AG, Beffendorfer Straße 4, D-78727 Oberndorf / Neckar, phone: +49 7423 / 812-0, fax: +49 7423 / 812-218, e-mail: mafell@mafell.de) before expiry of the cancellation period.
The cancellation is effected by means of an explicit declaration (e.g. a letter sent by post, a fax or an e-mail) regarding your decision to cancel this contract.

You may use the sample cancellation form appended below; its use is however not compulsory.
In order to observe the cancellation period it is sufficient that you send the notification of your decision to exercise your right of cancellation before expiry of the cancellation period.

Consequences of the cancellation
If you cancel this contract, we have to refund any payments we have received from you, including the shipping cost (with the exception of any additional costs arising from the fact that you have chosen another form of delivery than the most inexpensive standard delivery offered by us) without delay and at the latest within fourteen days from the day on which we have received the notification of your cancellation of the agreement.

For your refund we shall use the same means of payment you have used for the original transaction, provided nothing to the contrary has been expressly agreed with you; on no account will you be charged any fees because of this refund.

We can refuse the refund until we have received the returned goods or until you have provided evidence that you have returned the goods, whichever is the earlier.

You have to send back or hand over the goods to MAFELL AG, Beffendorfer Straße 4, D-78727 Oberndorf / Neckar without delay and in any event at the latest fourteen days from the day you have informed us about the cancellation of this contract. 

The deadline is met if you dispatch the goods before expiry of the period of fourteen days. The immediate costs of returning the goods are born by you.

Customers will only be required to compensate any loss in value of the goods if this loss is attributable to any handling of the goods that is not necessary to inspect their condition, properties, and functionality.

Sample cancellation form

Please fill out this form and return it to us should you wish to cancel the contract.

To:
MAFELL AG
Beffendorfer Str. 4
D-78727 Oberndorf a.N.
E-Mail: mafell@mafell.de

I/we herewith cancel the contract concluded by me/us regarding the purchase of the following goods / the rendering of the following service:
..............................................................................
..............................................................................
(Name of the goods, where applicable order number and price)

Goods ordered on:
.............................
(Date)

Delivering Mafell specialist dealer:

.............................
(dealer selected during the ordering process)

Goods received on:
.............................
(Date)

Name and address of consumer
.............................
.............................
.............................
.............................
(Date)

....................................................
Signature customer
(only in case of written cancellation)